Please read the Terms & Conditions before making a booking
These Booking Conditions govern the relationship between the client (“you”) and Exotic Holidays (“EH”). By booking arrangements with us, you agree to accept these Booking Conditions.
Validity: The prices on this website are indicative, subject to change and intended as a guide only.
To book: In order to hold the arrangements on a definite basis, a deposit of $250 per person is required within 14 days. Certain services need a higher deposit in order to confirm. These details will be provided along with confirmation and Invoice. Receipt of deposit by EH would mean that you accept the accuracy of all arrangements booked. In all the cases, deposits, pre-payments and payments made prior to due date are non-refundable. All communication with regard to booking, amendment, cancellation, etc. is to be done with emails – please avoid verbal instructions.
Costs: All costs in the website are per person in New Zealand Dollars. Prices are subjected to availability of product and/or services. The costs may vary if we have to provide you with an alternate hotel or higher class of domestic flights in the program due to non-availability of originally requested ones. The prices are only indicative based on lowest category of hotels for low season in base room types. Prices can vary due to currency fluctuation without prior notice and until the services are paid in full. Please ask us for valid rates prior to making a reservation. The costs are valid if paid by bank transfer or by direct credit. Credit card payments will incur additional fee. Compulsory dinners at hotels (like Christmas Eve’s Dinner, New Year Eve’s Dinner, etc.) are not included in the costs. These are additional to the costs indicated in the website and will be added to your Invoice.
Late Booking: All bookings requested within 30 days of operation are subject to 100% cancellation charges. The arrangements shall be requested only after receipt of payment and if required services are not available, the tour cost will be refunded in total. We do not charge any late booking fee.
Price Guarantee: The costs are subjected to change due to currency fluctuation until the arrangements are paid in full. EH guarantees the price for a paid booking. However, the price guarantee does not include any new levy of taxes by government or change in domestic airfares or substantial increase in fuel costs.
Visas & Passport: Ensure that you possess a valid passport and correct Visas for your tour. EH shall not be held responsible or liable for any loss, inconvenience or expense due to problems arising from incorrect and/or invalid passport or Visa.
Insurance: It is highly recommended that you take proper insurance to cover you for the full duration of your travel arrangements, including but not limited to illness, injury, death, loss of baggage and personal items, cancellation and curtailment. EH shall not be held liable for any loss, damage or theft of your personal belongings in hotels, vehicles, boat, train or anywhere else while on tour.
Health: We expect you to be of reasonable health to undertake the tour arrangements, which may include some walking every day. Trekking trips require a higher level of fitness and preparation. Consult your doctor to familiarize yourself with health and/or vaccination requirements for the countries you plan to visit.
Extras: Not included in your tour cost will be international airfare, Visa fee, travel insurance, excess baggage penalty, tips, communication expenses, meals (other than specifically mentioned in your program), laundry, beverages and other items of personal nature.
Payment: EH should receive the balance payment at least 36 days prior to departure. If the payment is not received 36 days prior to departure, EH reserves the right to cancel all arrangements and charge penalties. In case of non-payment of balance as per the due date, deposits paid and part-payments can be forfeited.
Cancellation: If you have to amend or cancel your tour, following penalties will apply:
36 days prior to departure: Loss of deposit
35 days or less: 100% tour cost
Flights, trains and ferry tickets are non-refundable. Cancellation fees for certain products may vary – EH will advise you on those products, if any, at the time of confirmation and Invoice. We regret that cancellation charges cannot be waived. There are no refunds for unused arrangements after our services begin. Our overseas operators or their employees are not authorized to commit any refund for any unutilized service.
Changes: EH reserves the right to cancel, reschedule or amend arrangements and itinerary in case of unforeseen circumstances beyond our control or force majeure. Force majeure includes, but is not limited to war or a threat of war, civil unrest, riot, industrial dispute, terrorist activity, fire or adverse weather conditions, epidemics or pandemic, natural or man-made disasters, technical problem with transport, rescheduling or cancellation of flight(s). In such a case, EH shall not be held liable for curtailment or amendment to arrangements, expense and inconvenience or for unutilized flight tickets. Your insurance should cover the cost of arrangements booked by EH, which are directly affected by force majeure. If, for some reason, EH has to change a confirmed Hotel, we shall provide you with a suitable alternate.
All information provided in this brochure is correct to the best of EH’s knowledge and EH accepts no liabilities for any unintentional or innocent inaccuracy in the brochure. Your tour arrangements are made by EH on the assumption that you appreciate the possible risks involved while travelling in vehicles, tours and treks in other countries. Due to political, cultural and geographical differences and to a certain extent, tougher conditions, touring in those countries involve a higher level of risks than our normal daily lives. EH would like to suggest consulting relevant sources with regard to travel advisories, health requirements, consulates etc. for further guidance.
